- Our 30 Day, Hassle Free Warranty
- International Purchases and Returns
- Frame Warranty: Our 12-Month Manufacturers Frame Warranty
Manufacturer's warranty covers manufacturer's defects but not damage induced by the wearer or weather conditions such as excessive heat, moisture, breakage, etc.
If your frame qualifies for a warranty return, please call or email our customer service department. Our friendly staff will help you get in touch with the manufacturer's returns department.
- Lens warranty
The 30 Day Lens Guarantee covers manufacturing defects, such as peeling coatings. All damage induced by the wearer, such as abuse from rough handling, incorrect cleaning, etc. is not covered under warranty. There is no warranty on sunglass lenses.
- Returns Policy/ RMA
All products must be returned exactly as they arrived with instruction booklets, cleaning cloths, and cases when applicable.
The RMA number must be written on the outside of the package and/or on the return shipping label.
Any returned items that are not accompanied by an official RMA number will not be accepted. All Returns/RMA expires within 30 days. We are not responsible for any lost return packages.
Returns must be sent prepaid by a trackable carrier such as UPS, Federal Express or the United States Post Office to:
c/o James Leonard Opticians
309 Smith Street
Brooklyn, NY 11231
- Need more reasons to shop with us?
- Customer service is our #1 priority.
- Two convenient New York locations.
- All lens work is done by Licensed Professionals.
- Newest lens cutting technology by Santinelli.
- We only use the highest standards in lens technology.