Phone: 888-238-3937 (EYES)
 
 

Returns Policy

Our 30 Day, Hassle Free Warranty
If you're not 100% satisfied with your glasses, we will exchange your purchase within 30 days of receiving your order. If you prefer to return purchase without exchange then a 20% restocking fee will be applied. Restrictions for prescription lenses, contact lenses and international purchases apply. Refund for Prescription Lenses – Because prescription lenses are customized for you, www.JamesLeonard.com will refund the price of the frame minus a 20% restocking fee and 50% of the lens price within 30 days of receiving your order. If your product happens to arrive damaged or the prescription is wrong, don't worry. We will send you a replacement and pay for all shipping costs.
Shipping - Costumer is responsible for all shipping costs unless otherwise stated and/or item arrives defective. 
International Purchases and Returns
For purchases, exchanges and returns, International customers must cover the shipping charges. JamesLeonard.com cannot credit taxes and duties back to customers who are returning items. It is the customer's responsibility to obtain the reimbursement of such fees.
Frame Warranty: Our 12-Month Manufacturers Frame Warranty
All of our frames are covered under a 12 month manufacturer's warranty unless otherwise stated. Warranties are not valid on closeout items.

Manufacturer's warranty covers manufacturer's defects but not damage induced by the wearer or weather conditions such as excessive heat, moisture, breakage, etc.

If your frame qualifies for a warranty return, please call or email our customer service department. Our friendly staff will help you get in touch with the manufacturer's returns department.
Lens warranty
Our 30 Day Lens Guarantee – If you're not 100% satisfied with your prescription lenses, return them within 30 days and we'll remake them at no additional cost to you.

The 30 Day Lens Guarantee covers manufacturing defects, such as peeling coatings. All damage induced by the wearer, such as abuse from rough handling, incorrect cleaning, etc. is not covered under warranty. There is no warranty on sunglass lenses.
Returns Policy/ RMA
Before returning a product, you must obtain an RMA (Return Merchandise Authorization) number by emailing us at sales@JamesLeonard.com.

All products must be returned exactly as they arrived with instruction booklets, cleaning cloths, and cases when applicable.

The RMA number must be written on the outside of the package and/or on the return shipping label.

Any returned items that are not accompanied by an official RMA number will not be accepted. All Returns/RMA expires within 30 days. We are not responsible for any lost return packages.

Returns must be sent prepaid by a trackable carrier such as UPS, Federal Express or the United States Post Office to:

JamesLeonard.com
c/o James Leonard Opticians
Returns Department
309 Smith Street
Brooklyn, NY 11231
Need more reasons to shop with us?
  • Customer service is our #1 priority.
  • Two convenient New York locations.
  • All lens work is done by Licensed Professionals.
  • Newest lens cutting technology by Santinelli.
  • We only use the highest standards in lens technology.